Please note the relevant terms and conditions according to your purchase type.   Thank you.

Your First Therapy Appointment – Referral, Payment and Cancellation by Clients

• First appointment payment
  We take full payment for your first therapy appointment upon confirmation of booking.
• Cancelling or rearranging your first appointment
  If you cancel or request to rearrange your first appointment giving at least 48 hours’ notice, you will receive a refund of the first appointment payment less a £15 administration fee. If you cancel or request to rearrange your first appointment giving less than 48 hours’ notice, the first appointment payment is non-refundable.
• Cancellation by Jesmond Therapy Centre or the practitioner
  If your first appointment has to be cancelled by Jesmond Therapy Centre or the independent practitioner, we will seek to arrange an alternative appointment where appropriate. If an appropriate alternative appointment cannot be agreed, any payment made to Jesmond Therapy Centre for that appointment will be refunded.
• Our referral service
  Jesmond Therapy Centre provides a therapy referral and administrative service and facilitates access to therapy services provided by independent self-employed practitioners.
• Referral and matching
  Jesmond Therapy Centre will use the information provided to us to help identify an independent practitioner who may be suitable for your enquiry, taking into account factors such as the nature of the support sought, practitioner experience, professional scope and availability. A referral or introduction does not guarantee that a particular practitioner or therapeutic approach will be suitable for you or that therapy will achieve a particular outcome. Suitability for therapy and decisions concerning ongoing therapeutic work remain matters for you and the independent practitioner.
• Independent practitioners
  Your therapist provides their professional therapy services independently and is responsible for their own clinical practice, professional judgement, therapeutic interventions, record keeping, confidentiality, professional conduct, professional indemnity insurance and clinical supervision arrangements.
• Ongoing therapy and payments
  Following your first appointment (or second appointment if it is remote therapy), any ongoing therapy is arranged directly between you and your independent therapist. Fees for subsequent appointments are payable directly to your therapist and will be subject to the therapist’s own payment, cancellation and professional terms, which they will provide or explain to you as appropriate.
• Changes to or ending therapy
  There may be circumstances in which you or your therapist decide that the therapeutic arrangement is not suitable or that your needs would be better supported by another practitioner or service. Where appropriate, you may be referred back to Jesmond Therapy Centre to consider another referral or may be signposted to an alternative practitioner or service.
• Responsibility for independent therapy services
  Jesmond Therapy Centre is not responsible for the independent clinical decisions, professional judgement or therapeutic services provided by an independent practitioner. Nothing in these terms excludes or limits any responsibility or liability of Jesmond Therapy Centre which cannot lawfully be excluded or limited.
• Concerns regarding therapy
  Independent practitioners are professionally responsible for their own clinical practice, professional conduct and supervision arrangements. If you have concerns regarding your therapist’s clinical judgement, therapeutic interventions, professional competence or ethical practice, you may wish to raise these with your therapist directly and/or with their relevant professional body or regulator.
• Concerns regarding Jesmond Therapy Centre
  If you have concerns regarding Jesmond Therapy Centre’s referral service, administration, facilities or other services provided by the Centre, please contact us. Further information about how complaints concerning Jesmond Therapy Centre are handled is available in our Complaints Policy.
• Privacy and personal information
  Jesmond Therapy Centre processes personal information in connection with enquiries, referral matching and administration in accordance with applicable data protection legislation. Further information about how we collect, use, store and share personal information and about your data protection rights is available in our Privacy Policy. Independent practitioners are responsible for personal information they process for the purposes of providing their own professional services and will have their own privacy arrangements.
• Emergency and crisis support
  Jesmond Therapy Centre’s referral service and the independent practitioners to whom we refer do not provide an emergency or crisis service. If you are at immediate risk of harm to yourself or others, or require urgent mental health support, please contact the appropriate emergency or urgent healthcare service.
• Statutory rights
  Nothing in these terms affects your statutory rights.

CPD Courses – Cancellation by Jesmond Therapy Centre

• In the event of there being insufficient numbers booked onto a course or where for other reasons beyond our control, we have no alternative but to cancel the course then you will receive a full refund.   Alternatively, the payment can be transferred in full to another Jesmond Therapy Centre Course.
• Should a course be cancelled by Jesmond Therapy Centre, then we will not be responsible for any consequential loss and will not reimburse any other costs which may have been incurred including transport costs, accommodation etc.
• In the event of a facilitator being unable to run the course due to sickness or other substantive reason, we will seek to reschedule the course at a later date. If the course is rescheduled and you are unable to attend the revised date, you will be offered a full refund or the option to transfer your payment to another Jesmond Therapy Centre course.

CPD Courses – Cancellation by Delegate

• Regrettably, all course bookings are non-refundable in the event of cancellation in advance by you or your non-attendance on the day, due to the costs and commitments associated with organising and running our CPD courses and reserving your place.
• If you are unable to attend, it may be possible to send a substitute delegate.  Permission to send a substitute delegate must be made in writing to info@jesmondtherapycentre.co.uk

 CPD Courses – General

• Before booking onto a course, please ensure that you have read the course details and that they meet your requirements.
• To take advantage of the early bird discount, full payment must be received at least 2 months in advance (unless a promotion is available).
• The full course fees are payable upon booking, unless payment by instalments is specifically offered. All payment by instalments must be received in good time before the course date. Where payment by instalments is offered, the Early Bird fee does not apply.   Payment by instalment cannot be made on-line.
• Bookings can be made on-line by completing all details on the form at checkout. Payment can be made online, by telephone using a credit or debit card.
• Upon receipt of your online booking and payment, your place will be confirmed by email. Please check your junk/spam folder if you do not receive the confirmation email in your inbox and contact us if you experience any issues.
• An invoice can be sent directly to an employer if the course is to be funded.  Please note that employers must pay the full course fees in advance of the course date.  Alternatively, a receipt can be provided for you to reclaim the course fees back from your employer.
• Jesmond Therapy Centre will use the information you provide in connection with your booking and attendance in accordance with our Privacy Policy. Where necessary, relevant information may be shared with the course facilitator for the administration and delivery of the course, including for attendance and safety purposes, certificates of attendance, accessibility or dietary requirements, and the handling of any concerns or complaints.
• Jesmond Therapy Centre courses are Continuing Professional Development (CPD) courses. 
• A Certificate of Attendance is provided following the course and will reflect the CPD hours attended. They do not provide a professional qualification or determine a delegate’s competence or eligibility to practise in a particular area. Delegates remain responsible for ensuring that they practise within their competence and meet any relevant requirements of their professional body, insurer, supervisor and/or workplace. 
•  Any clinical material or case examples discussed must be appropriately anonymised and shared in accordance with professional confidentiality obligations. Delegates are also expected to respect the confidentiality of information shared by other delegates during the course.
• Course materials are provided for delegates’ own professional development and must not be reproduced or distributed without permission. Audio or video recording of courses is not permitted without prior agreement.
• Delegates are asked to let Jesmond Therapy Centre know in advance of attending a course if they have any accessibility, learning or other individual requirements that they would like to discuss with us, or any allergies that we should be aware of in relation to their attendance at the Centre. Please note that our course delivery room is located on the first floor and is accessed via stairs. If you have any concerns about accessing the room, please contact us before booking or as soon as possible following your booking so that we can discuss this with you.
• Tea, coffee, standard dairy milk and biscuits are provided on arrival and/or during course breaks, as applicable. If you require an alternative type of milk or have particular dietary requirements, you are welcome to bring your own refreshments. Lunch is not provided unless expressly stated otherwise in the individual course information.
• Where a course takes place outside Jesmond Therapy Centre’s usual opening hours, Reception may not be staffed and the course facilitator will be the main point of contact for delegates during the course.
• All of our CPD courses are delivered by facilitators who work independently and are not employed by Jesmond Therapy Centre. Jesmond Therapy Centre provides the venue and administrative support. The content, materials and delivery are provided by the facilitator and reflect their professional approach and clinical framework.  Jesmond Therapy Centre is not responsible for delegates’ subsequent application of course content in their own professional practice. 
• By accepting our terms and conditions and attending any course, you agree to release and indemnify Jesmond Therapy Centre from any and all claims, actions, or liabilities arising from the services provided by the facilitator delivering the course or workshop, whether held at Jesmond Therapy Centre or at an external venue.