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Privacy Policy

This privacy policy sets out how Jesmond Therapy Centre uses and protects any information that you give Jesmond Therapy Centre when attending Jesmond Therapy Centre or using its website.

Jesmond Therapy Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using Jesmond Therapy Centre or its website, then you can be assured that it will only be used in accordance with this privacy statement.

Changes to our privacy policy

Jesmond Therapy Centre may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 24 May 2018.

What information do we collect about you?

When you provide us with information about yourself and your family, this data is used and stored by Jesmond Therapy Centre. The main reason for this is to enable us to provide relevant products and services to you.

We may also collect the following information when you register with us, contact us with a general enquiry regarding therapy or practitioner room use or to place an order for our products and services:

  • name and job title (if applicable)
  • date of birth
  • contact information including email address
  • credit or debit card details (or other payment methods) including billing address for the purposes of booking training courses, purchasing candles and gift vouchers
  • demographic information such as postcode, preferences and interests
  • other information relevant to a general therapy enquiry, enquiry about room use, training, surveys and/or offers

The information we collect will depend on the reason you are contacting us or the reason you are using Jesmond Therapy Centre.

We also collect information when you provide feedback and participate in competitions. Website usage information is collected using cookies.

How will we use the information about you?

We collect this information about you to process your order, manage your records, provide our therapeutic services and if you agree, to email you about other products and services which we think may be of interest to you. We require this information to understand your needs and provide you with better products and services, and in particular for the following reasons:

  • For internal record keeping and to maintain our records internally
  • To respond to any enquiries you make
  • To process training course bookings
  • For statistical analysis
  • To help signpost how you can access the therapies that you are interested in or which may be relevant to your needs
  • To investigate any complaints
  • To identify and protect those at risk of harm
  • To prevent and detect crime
  • For archiving purposes
  • We may use the information to improve our training and services and administer any events in which you participate or wish to participate in
  • We may periodically send promotional emails about new training courses, special offers or other information which we think you may find interesting using the email address which you have provided, if you have provided your consent to direct marketing.

Who has access to your information?

There may be occasions when you ask us to pass on information about you to one of our practitioners (who works out of Jesmond Therapy Centre) to provide therapeutic services, or we may volunteer to pass such information on. We will obtain your consent for us to do so in advance. You should note that we do not have any control over the policies of the practitioner. Therefore, we cannot be responsible for the protection and privacy of any information which you provide to the practitioner, as these are not governed by this privacy statement. We advise you to ask the practitioner for details of their own privacy policy if you are concerned how they will treat your personal data.

If you disclose information that leads us to believe someone is at risk of serious harm, particularly if it involves a child, we may be required to break confidentiality in order to protect those at risk.

As with all sensitive data we keep all of these details securely in our systems. The only exceptions are that we may pass some data to third parties in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on, use it to fulfil services of other companies, or use it for their own interests. The types of companies we use are, for example:

  • Our data storage provider, MailChimp
  • Our website administrator,
  • Our payment service provider; and
  • Our IT provider.

We also keep emails and a brief written log of phone calls for a short period of time after you have contacted us, so we can continue to offer an efficient service if you make further contact.

Marketing

If you have consented to receive marketing, we would like to send you information about products and services of ours (including training courses) which may be of interest to you.

There are several ways you might opt – in to receive marketing from us, for example:

  • Using an online form;
  • Verbal consent over the telephone or in person;
  • Giving your details to staff at Jesmond Therapy Centre in writing; and
  • When booking onto training courses or workshops

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@jesmondtherapycentre.co.uk or unsubscribe online from our direct marketing database. Please note that we may need to keep a record of your withdrawal of consent for a period of time to maintain our suppression records so that we can comply with direct marketing rules.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect from you.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We may only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You have the right to access your personal data (to ask us what information we hold about you) and the right to ask us to stop processing your data. For further information on how your information is used, how we maintain the security of your information, and your rights to access this information we hold on you, please write to Jesmond Therapy Centre, 7 Holly Avenue West, Jesmond, Newcastle upon Tyne, NE2 2AR or telephone 0191 281 2167.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@jesmondtherapycentre.co.uk or by unsubscribing online from our direct marketing database.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Jesmond Therapy Centre is a data controller. We are responsible for collecting and processing your personal information.  Processing includes the organisation, retrieval, consultation, use, storing and destruction of information and its disclosure to other parties. The information you provide will be processed mainly in connection with the administration of training events or in relation to providing therapeutic services.

The legal basis we use for processing your data  is called ‘legitimate interests’ under Article 6 and ‘explicit consent’ under Article 9.

If you are 17 or under

If you are aged 17 or under, please obtain your parent or guardian’s permission before you provide us with any personal information.

How to contact us  

Please contact us of if you have any questions about our privacy policy or information we hold about you:

By email: to info@jesmondtherapycentre.co.uk

Or write to us at: Jesmond Therapy Centre, 7 Holly Avenue West, Jesmond, Newcastle upon Tyne, NE2 2AR

Last Updated: May 2018